Internship Reflection # 3 February 25, 2009

This week i was in the records department again. there was not much to do when i had got there so i browsed through random records. i then looked through the most recent records and reports that happened. then after a while it started to get busy. people were calling a lot. i observed the clerks doing there jobs. i had to answer the phone calls and i looked for reorts and records in two different systems. i watched the clerks attend to people at the window for reports. they asked people for the report number and whether it was an accident or incident. then i also had to make faxes. then later the clerks got requests for reoports in the mail and i looked up those reports in the computer and printed them out. i put them in an envelope and sealed them. later i brought them to the mailbox.