Internship Reflection #4 March 4, 2009

today when i came in i went to the records department. i was signed on to a computer by the clerk. she opened the accident, incident, and case search programs for me. the lady from ors came in to observe how i was working and what i was doing. thw morning was kind of slow. after a while it picked up up and i had to answer the phone and look up reports to see if they were ready. i also had to give directions to one lady on how to get to the police station.i watched the clerks do their jobs and how they attended to customers at the window. then later on i went and worked at the front window. when the customers came in i asked them if it was an accident or other. then i took their report numbers and searched for the report. if they didnt have a report number they gave me their last name, the date it happened, or the street location. then when i found the report, i seen if it was ready and if it was i pressed print and then it told me how many pages it was. i knew how much it cost, i asked them for the money then i gave them their change back and the report. i had to look through three different systems to find the reports sometimes. while their was nothing to do i browsed through recent reports and records. there was a lot of recent crash reports. i had to send some people back to the front window because they came to the wrong department or if they had a problem that we couldnt solve. i also had to ask for peoples licenses to see if it was them and to put their information into the computer. around 11:00 it got busier and their was more work to do. i also had to transfer phone calls to different departments.later when we went through the mail. they were requests for reports. i searched the reports, printed them out and stapled it. then i put it into an envelope and taped it close. i then had to make a couple faxes to the insurance companies. after that i went to mail the letters and reports.